Chase Bank has finally reopened to the public after weeks of panic and anxiety. Bank customers can now withdraw up to Ksh1 million.Those with balances above Ksh1 million will be allowed withdraw their cash in a structured manner to be communicated later.
Chasebank In Receivership (IR):KCB Bank Kenya Limited (KCB) to act as Kenya Deposit Insurance Corporation (KDIC) appointed Manager of Chase Bank Limited (In Receivership).
As Chase Bank IR reopens its doors,below are the frequently asked questions.The questions are answered through their official twitter handle @chasebankkenya
All funds deposited from 27/04/2016 can be accessed in full to enable you to keep chasing your dreams #YouMatterpic.twitter.com/p8NToyyRPL
— Chase Bank Kenya(IR) (@chasebankkenya) April 27, 2016
Greetings Chaser @waweru It is confirmed that you can now open accounts from any Chase Bank Branch. Thank you. ^MN
— Chase Bank Kenya(IR) (@chasebankkenya) April 27, 2016
Prepaid & debit card holders will be able to access their funds up to of Kes 1 M depending on their current limits: https://t.co/NyBiJ78CNb
— Chase Bank Kenya(IR) (@chasebankkenya) April 28, 2016
Hi @ogardenss currently RTGS are not available, we will keep you posted on that. Thank you ^CW
— Chase Bank Kenya(IR) (@chasebankkenya) April 26, 2016
Hi @NjeriThorne @SokoAnalyst cheques issued as from tomorrow, can be presented to @KCBGroup for payment ^CW
— Chase Bank Kenya(IR) (@chasebankkenya) April 26, 2016
Hi @Shallie_ you can access up to Ksh 1M, you don’t have to withdraw everything, your money is safe in the hands of @KCBGroup & @KDICkenya
— Chase Bank Kenya(IR) (@chasebankkenya) April 26, 2016
Greetings @TONNYWINSTON We are not re-branding. Our official name is Chase Bank In Receivership (IR) until further notice. Thank you. ^MN
— Chase Bank Kenya(IR) (@chasebankkenya) April 25, 2016
Yes @musyokitito you can deposit a chase Bank cheque into your chase bank account.^AK
— Chase Bank Kenya(IR) (@chasebankkenya) April 28, 2016
Hi @njengashikoli the cards online payments will be activated in due course, for now you can use the card for ATM services. Thank you ^CW
— Chase Bank Kenya(IR) (@chasebankkenya) April 28, 2016
The relationship is still young, @chasebankkenya & us are getting to know each other better ☺☺ https://t.co/wg8emggcmP
— KCB Group (@KCBGroup) April 28, 2016
Hi Bae, we feel the love. Thank you for making us feel like we matter. This is to having each others back @KCBGroup pic.twitter.com/yOODdFwqRx
— Chase Bank Kenya(IR) (@chasebankkenya) April 28, 2016
Hi @Gbabyz yes you can withdraw funds at any of our branches. Online purchase services will be made available in due course. ^CW
— Chase Bank Kenya(IR) (@chasebankkenya) April 28, 2016
These funds will be available after the maturity of the specified tenure that you had chosen @ErictonWais Thank you. ^MN [2/2]
— Chase Bank Kenya(IR) (@chasebankkenya) April 28, 2016
Hi @Real_Sewe91 Thank you for engaging with us. At the moment, the available option is by making a branch visit for an account opening ^MN
— Chase Bank Kenya(IR) (@chasebankkenya) April 28, 2016
At the moment; sorry the service has not yet been restored until further notice @Keemaru We will communicate once the service has resumed^MN
— Chase Bank Kenya(IR) (@chasebankkenya) April 28, 2016
Good Morning @Packline_CTO Currently access to USD accounts is not available until further notice; We are working to ensure customers >[1/2]
— Chase Bank Kenya(IR) (@chasebankkenya) April 28, 2016
Good Morning @stellamarismega At the moment the service is not available. However, its availability will be communicated in due time > [1/2]
— Chase Bank Kenya(IR) (@chasebankkenya) April 28, 2016
Greetings @AliceBlakrose You can only use Chase Bank ATMs to access your funds for now.^JK
— Chase Bank Kenya(IR) (@chasebankkenya) April 27, 2016
Hi @Nish_Lakhani Trading of the bond was suspended by CMA, until further notice. We shall advise on any changes or updates on the same.^JK
— Chase Bank Kenya(IR) (@chasebankkenya) April 27, 2016
Hello @frankkimani Cheques will not be honoured at this time but inhouse cheques (Chase Bank to Chase Bank) can be presented for payment.^MK
— Chase Bank Kenya(IR) (@chasebankkenya) April 27, 2016
Thanks @_Ruxx_ Glad to be back. You will have access to proceeds of your fixed deposit once it has matured.^JK
— Chase Bank Kenya(IR) (@chasebankkenya) April 27, 2016
Hi @ronnienyauchi unfortunately, it is impossible to make an ATM Pin reset. However, you may visit any branch to access your funds. ^MN
— Chase Bank Kenya(IR) (@chasebankkenya) April 27, 2016
Greetings, @AegisFx Thank you for engaging with us. This will be communicated in due time. https://t.co/AF2n6bnl7b Good Afternoon. ^MN
— Chase Bank Kenya(IR) (@chasebankkenya) April 27, 2016
In summary
Services Offered – available on 27-April | Mobile | Online | USSD | Branch | ||||
View Statements – Mini and Full | Y | Y | Y | Y | ||||
Balance Enquiry | Y | Y | Y | Y | ||||
Funds Transfer to own account | Y | Y | Y | Y | ||||
Funds transfer (Internal account transfer) | Y | Y | Y | Y | ||||
RTGS / Cheques / TT / EFT | **N | **N | **N | **N | ||||
Domestic Transfers | **N | **N | **N | **N | ||||
International Transfer | **N | **N | **N | **N | ||||
New onboarding customers | **N | **N | **N | **N | ||||
Ammendments to account mandates | **N | **N | **N | **N | ||||
Mfukoni Account linkage for existing customers | **N | **N | **N | **N | ||||
Airtime Top up | Y | Y | Y | Y | ||||
Bill payments – DSTV, Zuku, KPLC, KRA | Y | Y | Y | Y | ||||
Mpesa – C2B: Mpesa to Account Transfer | Y | Y | Y | Y | ||||
Mpesa Mobile to Bank | Y | Y | Y | Y | ||||
Account to Mpesa Transfer – only to own registered number | Y | Y | Y | Y | ||||
ATM Withdrawals – Chase Bank (IR) ATM only | Y | Y | Y | Y | ||||
ATM Balance Inquiry | Y | Y | Y | Y | ||||
Card/Mobile/Online PIN Reset | **N | **N | **N | **N |
**N = to be adviced on availability.