Chase Bank has finally reopened to the public after weeks of panic and anxiety. Bank customers can now withdraw up to Ksh1 million.Those with balances above Ksh1 million will be allowed withdraw their cash in a structured manner to be communicated later.

Chasebank In Receivership (IR):KCB Bank Kenya Limited (KCB) to act as Kenya Deposit Insurance Corporation (KDIC) appointed Manager of Chase Bank Limited (In Receivership).

As Chase Bank IR reopens its doors,below are the frequently asked questions.The questions are answered through their official twitter handle @chasebankkenya


In summary

Services Offered – available on 27-April Mobile Online USSD Branch
View Statements – Mini and Full Y Y Y Y
Balance Enquiry Y Y Y Y
Funds Transfer to own account Y Y Y Y
Funds transfer (Internal account transfer) Y Y Y Y
RTGS / Cheques / TT / EFT **N **N **N **N
Domestic Transfers **N **N **N **N
International Transfer **N **N **N **N
New onboarding customers **N **N **N **N
Ammendments to account mandates **N **N **N **N
Mfukoni Account linkage for existing customers **N **N **N **N
Airtime Top up Y Y Y Y
Bill payments – DSTV, Zuku, KPLC, KRA Y Y Y Y
Mpesa – C2B: Mpesa to Account Transfer Y Y Y Y
Mpesa Mobile to Bank Y Y Y Y
Account to Mpesa Transfer – only to own registered number Y Y Y Y
ATM Withdrawals – Chase Bank (IR) ATM only Y Y Y Y
ATM Balance Inquiry Y Y Y Y
Card/Mobile/Online PIN Reset **N **N **N **N

**N = to be adviced on availability.